Senior Program Manager, Provider Education
The Senior Program Manager serves as an integral lead to produce high-quality and strategic education endeavors by providing project leadership and vision to a set of cross-functional sub-teams of staff and consultants in the delivery of all program components. The Senior Program Manager is responsible for setting and managing expectations, highlighting, and resolving issues. Ensuring regular communication and managing internal and external activities to achieve program, department, and organizational goals. The Senior Program Manager represents the client organizations through various outreach efforts by attending external conferences, presenting client work, and fostering partnerships with external partner organizations. The Senior Program Manager serves as the primary lead and collaborates closely across the Provider Education portfolio with internal and external stakeholders. The Senior Program Manager reports to the Assistant Director of Research Programs, Provider Education.
Duties & Responsibilities:
- Serve as program lead on multiple integrated education initiatives consisting of complex set of interconnected components requiring project planning, budgeting, funder reports, stakeholder engagement, and administration.
- Develop strategic relationships with potential partner organizations including: patient advocacy organizations, policy experts, government agencies, health system leadership, cancer program administrators and staff, and others to advance the objectives of programs, department and clients.
- Identify and drive program strategy and resources that align with the objectives that identify ways to accelerate project execution where possible while maintaining high quality standards.
- Measure and track program performance and outcomes to demonstrate project value and effect.
- Manage project plans and budget forecasts via Smartsheet and Microsoft Teams.
- Maintain a detailed knowledge and understanding of all project elements to be able to quickly consult with internal and external stakeholders on issues and/or problems.
- Expand access and reach of program deliverables to client members and the public
• Demonstrate strong interpersonal relationship management skills and ability to handle complex situations.
- Represent the client at internal and external meetings, including those with project funders, partner organizations and expert advisers.
- Continually develop professional and leadership skills with potential to supervise.
- Actively participate in cross-departmental CORE Group—contributing ideas, expertise, and collaborative effort on a wide range of activities.
- 5+ years of experience in association management services or related experience. Healthcare association experience preferred.
- 2+ years in a supervisory role preferred.
- Strong understanding and interest of oncology, health systems transformation activities, and public health and health policy.
- Experience working on grant- or contract-funded projects, including routine communication with funders and preparation of outcome reports.
- Proven organizational skills and the ability to manage multiple projects and tasks simultaneously.
- Superior analytical abilities: ability to draw insight from project findings.
- Proven ability to provide valuable insights and logical explanations when faced with difficult questions.
- Ability to communicate effectively at all levels and articulate all relevant perspectives.
- Proven written and verbal communication skills.
- Ability to work independently with minimal or no supervision.
- Strong customer service focus.
- Ability to establish and maintain effective working relationships.
- Ability to work overtime as needed and travel up to 20%.